Communication and behavior in surgery, lessons learnt from question and complain situations

13/12/2022 14:48

On 9^th Nov afternoon, Viet Duc University Hospital continues to organize a training “Communication and behavior in surgery, lessons learnt from question and complain situations”. Prof. Trinh Hong Son, MD, PhD – Former Vice Director of Viet Duc University Hospital directly shares useful lessons through management of real situations.

To medical staff, communication and behavior show professionalism in specialty practice, complete missions of examination and treatment, affirming the position, building the trust of medical staff with the patient and the patient’s family, and at the same time limiting unnecessary frustrations from patients. Patients entering hospital not only receive health care with high-quality medical services, but also need to take care of their mental health, which is reflected in the culture of communication and behavior of medical staff with patients, the patient’s family. It is the empathy, encouragement, and sharing in communication and behavior of medical staff in general, doctors and nurses in particular, that help patients and their families relieve their illness worries and concerns about treatment, thereby building trust and satisfaction of patients and their families.

This is the second training in the training chain classes to improve communication, interaction behavior for medical staff of hospital that contributes in enhance healthcare quality toward the satisfaction of patients and patients’ family. On 11/11 afternoon, Viet Duc University Hospital will continue to organize training on “Communication and behavior in Digestive, practical and solution with the lecture from Assoc. Prof. Tran Dinh Tho – Vice Director of Viet Duc University Hospital.

Some pictures of the training;