Behavioral standards in patients care – Renovating the image of medical staff at Viet Duc University Hospital through behavioral communication

08/12/2022 08:48

 

In the afternoon of November 8, during the training session “Standards of communication and behavior in patients care – Renovating the image of medical staff at Viet Duc University Hospital through behavioral communication”, Prof. Tran Binh Giang – Director of the hospital, gave talk for more than 3 hours to raise knowledge and experience in communication and behavior, towards the satisfaction of patient and family member.

 

At the beginning of the training session, Prof. Tran Binh Giang has introduced the gratitude letters from patient and family to doctors and medical staff at Viet Duc University Hospital. In order to gain their trust, love and respect, doctors and medical staff have constantly improved their expertise, medical ethics, communication and behavior with the patient-centered criteria for improving the quality of patient care.

 

 “Patient and family members often feel anxious and depressed when coming to the hospital, which requires medical staff to have both professional qualifications and good communication and behavior skills. The empathy and sharing of the doctor are an important factor that contributes to making patients feel secure and cooperate in treatment, so that they really feel confident and satisfied”, emphasized Prof. Tran Binh Giang.

As the leading center of medical examination, treatment, training and scientific research in Vietnam, Viet Duc University Hospital regularly focuses on training sessions and professional activities to enhance professional knowledge and communication skills. Through specific exchanges, sharing and discussions with many real-life communication and behavior situations in the hospital, to build the image of a leading surgical hospital with Advanced Level – Modern Equipment – Dedicated Care – Professional Style, contributing to improving the quality of medical examination and treatment for the cause of people’s health care.

 

During the two days between 9/11 and 11/11, Viet Duc University Hospital organized training sessions on communication and behavior for medical staff:

– Communication and behavior skills in surgery: lessons learnt from complaint situations.

Lecturer: Prof Trinh Hong Son – Former Deputy Director of Viet Duc University Hospital.

Time: 13h30 – 16h00 on 9/11/2022 (Wednesday)

Venue: Ton That Tung Hall, Viet Duc University Hospital.

 

– Communication and behavior skills in gastrointestional medicine: practice and solutions.

Lecturer: Assoc. Prof. Tran Dinh Tho – Deputy Director of Viet Duc University Hospital.

Time: 13h30 – 16h00 on 11/11/2022 (Friday).

 

Some pictures of the training session: