Center for Online Customer Care – Patient-centered goals

22/02/2023 07:53

To understand throughout the feeling and the needs of customers wishing to access medical services in fast way as well as accurate and scientific, also more simple administrative procedures, short waiting time, A  Center for Online Customer Care of Viet Duc University Hospital has launched with modern technology applied. This center is operated by professional, dedicated and thoughtful consultants.

 

Mr. Nguyen Phuc T. (25 years old, Hanoi) has problems for sexual relation, but he very much hesitates to be examined at the hospital. He has contacted the Customer Care Center 19001902 of Viet Duc University Hospital, and the staff of Center answered enthusiastically and guided him about administrative procedures and medical services. After having examined by Assoc. Prof. Nguyen Quang, MD, PhD, Director of the Andrology Center, Mr. T. feels reassured by the deep expertise of the medical team and the thoughtful support to remove problems related to medical issues.

Ms. Nguyen Thao. A (36 years old, Son La) has had a lot of back pain. She wants to go to Viet Duc University Hospital to check her health. Before going to the hospital, she called the Customer Care Center 19001902, but the phone was busy twice. She was worried because she was far from the hospital if she didn’t get an answer before she will be there. However, as soon as her last call, the Center staff called her back, advised her to go to the doctor with reassurance.

Patients going to the hospital are introduced by the Center staff about the benefits of the multi-channel Online Customer Care Center at Viet Duc University Hospital

The multi-channel online Customer Care Center (customer care switchboard, fanpage, website, zalo, tiktok, youtube, …) marks a new step of Viet Duc University Hospital in approaching and taking care of customers; helping to increase the number of people booking medical appointments, consulting and guiding administrative procedures, consulting from experts, providing a medical examination and treatment services at the hospital; attracting more patients to the hospital through digital technology application platforms; improving the quality of services at the hospital, showing a professional service attitude, meeting the needs of patients when coming for medical examination and treatment to  toward to patient satisfactions.

ONLINE CUSTOMER CARE CENTER AT VIET DUC UNIVERSITY HOSPITAL – HEALTH CARE SERVICE AT YOUR HAND

   To book a medical examination, administrative procedures consulting, expert advice and other medical examination services at the hospital, please contact to us for any further supports:

Center for Customer Care, please dial: 19001902

Website: www.benhvienvietduc.org

Fanpage: facebook.com/bvvietduc

Zalo Offcial: zalo.me/benhvienvietduc

Youtube: www.youtube.com/benhvienvietduc1906

Tiktok: www.tiktok.com/@bvvietduc

Lotus: https://lotus.vn/w/profile/18603024529350733.htm